Role
Welcome Team Associate – first voice families hear when they reach out for help.
What you’ll be doing
* Make outbound calls to families who aren’t yet protected
* Introduce them to our services, overcome objections, and smoothly connect them with an Adviser
* Arrange and manage callbacks to keep each customer’s journey on track
* Keep our CRM updated with accurate details to ensure seamless handovers
* Stay responsive, positive and ready to support your teammates
What you’ll need
* Has a warm, confident phone manner
* Can stay calm, think fast, and handle pushback with ease
* Has great listening skills and strong attention to detail
* Feels comfortable guiding customers through sensitive conversations
* Is ambitious, resilient, driven by targets, and eager to progress into an Adviser role in the future
* If you come from a customer service, sales or similar background it’s a bonus, but attitude and willingness to learn matter most
What’s in it for you
* £26,450 basic salary + bonus opportunities + genuine career growth + great perks
* Industry-leading training & clear progression pathways (including moving into Advice!)
* Life, Critical Illness, and Income Protection cover
* Overseas incentive trips
* Buy or sell up to 5 days holiday
* Your birthday off
* A supportive team culture where you’ll be backed every step of the way
Shift pattern
You’ll work 40 hours a week with flexible shifts. These range from 9am, 10am or 11am starts. You would also be expected to work every other Saturday, with an extra day off in lieu for that.
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