Salary range: £26,093-£27,319
FTE: hours per week)
Term: Open
Closing date: 27 February 2026
The Information Services (IS) Directorate are seeking to appoint an experienced and enthusiastic, service desk assistant to join our departmental Business Support and Administration team, providing centralised, administrative support to the Directorate's 250 strong staff and services, in delivering Strathclyde 2030, underpinned by our Digital Strategy, and in line with our values.
Why join us?
The position is ideal for someone looking to build on their existing administrative experience and expand their use of digital technology as part of a professional, administrative support team. In return you will join a team of highly motivated, customer orientated administrators and receive "on-the-job" training and exposure to a range of digitally enabled administrative support tools and techniques.
The job
Working collaboratively as part of a busy support team and following documented procedures, the service desk assistant will adopt a proactive, customer-orientated approach in the delivery of core, front line services. Responsibilities include a wide range of organisational and administrative tasks, such as resolving customer support requests, maintaining and reviewing data records and collaborating on productivity planner tasks. Additionally, the role involves assisting senior team members with complex record management tasks, including accurate, high-volume data entry.
You will be dynamic and possess excellent communication and customer service skills, with previous experience in support roles. You should be able to produce accurate work to tight deadlines and demonstrate advanced IT skills, particularly in the use of the Microsoft Office suite of packages. Experience in data coordination and attention to detail will be essential to support effective service delivery.
The team
Business Support and Administration undertake a range of organisational and administrative activities centring around human resources; finance and procurement; safety, health and wellbeing including security and facilities management. We deliver a high-quality, customer focused, support function underpinned by clear, consistent, innovative, digital administrative processes, working in collaboration with IS colleagues, other professional service directorates, faculties, and partners.
For informal enquiries, please contact Lesley Garty, IS Quality & Digital Improvement Manager