Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, while innovating and industrializing good practices. It ensures competitive levels of service and quality while respecting deadlines agreed with customers.
As Datacenter IT/RUN Maintenance Technician, you will provide level 1 support to datacenter teams, subsidiaries and OVHcloud customers as well as contribute to set up and maintain our datacenters. You will be part of a team of technician that operate 24/7, managed by a Team Leader.
Your main responsibilities
Contribute to datacenter systems architecture and ensure 1st level of support
* Optimize the racks for new servers
* Connect power and network cables within server and network racks
* Wire the incoming cables and network within the racks respecting wiring scheme
* Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
* Assemble and install computer hardware (assemble / install / upgrade/ update servers)
* Adhere to health and safety rules and regulatory requirements
* Escalate incident tickets to Level 2 support where appropriate
Contribute to Datacenter maintenance
* Complete interventions on the equipment in response to monitoring alerts or customer tickets
* Upgrade the servers (change obsolete components)
* Undertake curative maintenance on delivered servers
* Troubleshoot technical issues using various tools: network, servers
* Understand and maintain cabling systems
* Replace failed networking devices within racks
* Implement actions to resolve problems related to the server environment
* Ensure servers are functioning properly via analysis and monitoring
* Keep asset databases up to date
* Assist team members with other relevant maintenance tasks within the Datacenter
Coordinate activity with all 24/7 teams and help improve customer relations
* Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
* Help maintain good customer relations and customer satisfaction on a daily basis
* Ensure information is shared between maintenance agents and provide reports to the Team Leader
* Respect the schedule and targets set by the Team Leader
Skills required
* A keen interest in IT and computer hardware products/components
* Advanced understanding of general maintenance procedures and techniques
* Physically capable and available to work weekends, public holidays, and evenings
* Effective problem-solving abilities
* Work in compliance with international standards, normative and regulatory requirements
* A team player with excellent communication skills
* Organized, autonomous and adaptable
* Basic knowledge of computer networking
* Well-organized person and have the ability to prioritize tasks
* Customer centric oriented
* Autonomous
* Attention to detail and a solution orientated approach
* Positive, energetic and proactive mindset
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