Assistant Store Manager – Sales & Operations
We're on the lookout for an Assistant Store Manager to be responsible for driving sales and KPI performance, delivering exceptional customer service, leading and developing the store team, and supporting the overall commercial and operational success of the store.
Key Responsibilities
* Drive sales and KPI performance.
* Deliver exceptional customer service.
* Lead and develop the store team.
* Support the overall commercial and operational success of the store.
* Identify and exceed sales opportunities and targets.
* Recognise and coach great performance.
* Build lasting relationships and connections with customers, manage customer appointments including corporate clients and wedding parties.
* Manage customer feedback with the Store Manager.
* Train the team on CT's service and selling standards and encourage the use of all store and business training tools.
* Influence a great store culture, ensuring a professional and enjoyable store atmosphere for both the sales team and customers.
* Support the Store Manager in reporting and analysing data, operational and stock responsibilities, managing and minimising controllable costs, staff recruitment and retention, colleague engagement and HR, Health & Safety, and compliance.
Qualifications
* Previous retail management experience.
* Proven ability to lead, inspire and motivate others to achieve and work to very high standards.
* Coaching and leadership skills.
* Highly commercial with strong analytical skills.
* Stock management and loss prevention experience.
* Knowledge of retail systems and good understanding of Microsoft Office.
* Strong relationship building skills and stakeholder/customer management.
Benefits
* Excellent bonus scheme – bonuses are paid quarterly when your store hits target.
* Uniform allowance refreshed every 6 months.
* Cycle to work scheme, relocation packages and season ticket loans for London stores.
* Fun fund for parties, treats, social activities and team building events.
* Tyrwhitt Academy for professional development, including apprenticeship qualifications.
About the Company
We are a creative and entrepreneurial business that believes in "BE the BOSS", "BE the CUSTOMER" and "BE the BEST". Our purpose is to "make it easy for men to dress well".
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