IT Manager London (Hybrid) Up to £75,000 DOE MSP We’re working with a well-established MSP in London looking for an experienced IT Manager to take ownership of their internal IT operations and play a key leadership role across client project delivery and technical strategy. This is a hands-on management role for someone who can balance team leadership, process improvement, and technical decision-making. You’ll be joining a collaborative business that prides itself on delivering high-quality service to a diverse client base, with a strong focus on innovation and personal development. Key Responsibilities: Lead and mentor a team of engineers, ensuring high performance, motivation, and professional growth Oversee internal IT infrastructure and ensure the business is secure, scalable, and compliant Support and manage client projects - including scoping, planning, resource allocation, and technical oversight Implement and manage IT policies, procedures, and best practices across the business Take ownership of escalated technical issues, acting as a final escalation point where needed Work closely with directors and senior stakeholders to shape technical strategy and contribute to business growth Ensure high standards of documentation, service delivery, and security across all platforms and processes Stay current with industry trends and recommend new technologies to improve operations and efficiency Key Skills & Experience: Strong technical background, working in an MSP or consultancy setting Proven leadership skills - mentoring, managing teams, and creating a positive, high-performing culture In-depth knowledge of Microsoft Azure, Microsoft 365, networking, and modern workplace tech Comfortable managing cloud infrastructure, backup & DR solutions, and security policies Familiarity with ITIL, ISO27001, and general information security frameworks Excellent communication and stakeholder management skills Highly organised with strong planning, budgeting, and reporting experience If you’re looking for a new challenging MSP environment, then reach out today