Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description
We are looking for 2 part time Wedding Hosts to join our Wedding Experience Team to help deliver exceptional customer service to wedding couples, ensuring they feel special and have a memorable wedding day. Using a great hospitality, weddings and events knowledge to guide and professionally drive the delivery of weddings and events, ensuring the highest level of guest service.
Key Responsibilities
* Assist wedding couples to ensure they are positively communicated with and have a memorable day.
* Ensure all final event details are correct and approved by the wedding couples.
* Be a point of contact for wedding couples during their stay.
* Be the point of contact and offer support to wedding guests with any additional requests.
* Ensuring the functions rooms are set up as requested by the couples.
* Attend daily briefings and communicate with internal hotel teams to ensure seamless premium service.
* Promptly responding to email and phone enquiries in a professional, friendly manner, ensuring high level of service.
* Assisting internal teams when required e.g. witnessing, show rounds.
* Ensure all admin it kept up to date and to a high standard.
* Assist and liaise with the Wedding Experience Manager and Venue Hosts.
Qualifications, Skills and Attributes
* Qualification in customer care, business, or event management is desirable
* Excellent customer service and communication skills
* Ability to work under pressure, problem solve and react to changing priorities.
* Capability to manage own work schedule in accordance with daily requirements.
* Knowledge and understanding of wedding ceremonies.
* Ability to work as part of a team and lone working when required.
* Ability to conduct self gracefully and professionally.
* Experience on IT skills Word/Excel would be beneficial
* Flexible in tasks (and working hours)
* Keen attention to detail
* Previous relevant hotel experience or customer facing role.
Benefits and Remuneration
Location: Gretna Green – on-site
Holidays: 30 days holiday per annum (including bank/public holidays) plus birthday day off
Rate of pay: Competitive, depending on experience
Hours: 20 hours per week.
Days: Monday-Sunday due to the nature of this role this does include weekends and/or public holidays
Why Gretna Green is the Place to Be:
* A Magical Atmosphere: Gretna Green has been known for centuries as a place of romance and adventure. Every workday, you'll be part of the energy and history that makes this location so unique and special.
* Great for Flexibility: We offer flexible shifts that fit around your commitments, making it easy to balance work and personal life.
* Grow with Us: Whether it's your first job or you're looking to gain more experience in hospitality, we offer plenty of opportunities to learn, grow, and develop your skills.
* Make an Impact Daily: Your work will ensure our spaces are always welcoming, clean, and efficient—an essential part of keeping our team happy and productive.
* Team Spirit: You'll be joining a supportive, fun-loving team who work hard but know how to make every day enjoyable.
Why You'll Love Working with Us:
30 days holiday plus a Birthday Day Off (FTE): Enjoy an extra day off for your birthday to relax, recharge, and pursue your passions outside of work.
Company Events: Join us for awesome company events and exciting celebrations – there's always something to look forward to
Company Pension: Secure your future with a contributory pension plan which we also pay into, helping you build a strong financial foundation.
Free meal on shift: Enjoy complimentary food options whenever you're on shift. Or discounted treats
Employee Discounts: Shop till you drop with exclusive employee discounts across all our stores and services.
Free Parking: Say goodbye to parking fees. We offer free onsite parking for all our team members.
Ready to play a key role in a place that values your work and dedication?
Apply now to be part of a team that's making a real difference every day
Job Types: Full-time, Part-time, Permanent
Pay: £12.60-£13.09 per hour
Expected hours: No less than 20 per week
Benefits:
* Company events
* Company pension
* Discounted or free food
* On-site parking
Ability to commute/relocate:
* Gretna: reliably commute or plan to relocate before starting work (required)
Work Location: In person