The Role:
Joining the Application Support Team, as an IT Application Support Consultant, you'll be helping to support a wide range of complex applications used across Hampshire County Council, with a focus on Social Care and Education.
The successful candidate will be positive and enthusiastic with a flexible attitude and excellent interpersonal skills. You'll be working in a dynamic environment supporting business critical applications. You'll have a background of working in IT, supporting and configuring business applications, any knowledge of Local Authority business processes is an advantage.
You'll have effective problem-solving skills to manage and resolve complex support incidents.
You'll be willing to take the initiative and prioritise tasks, and have the ability to translate technical knowledge into practical support.
What you’ll do:
The focus of the team is application support for Hampshire County Council across the Directorates, predominantly Adults Health and Care and Children’s Services. We work on compliance, analysis, configuration, and testing of changes alongside the business as usual support of these critical systems.
What we’re looking for:
The candidate should have experience in 1st to 3rd level user application support, ideally within local government or the public sector. Strong analytical and problem-solving skills, a customer-focused approach, and effective communication across all levels are essential. You should be flexible across IT functions (support, administration, analysis, development, and testing) and able to work well with external suppliers. A commitment to data accuracy, IT security, and collaborative teamwork, including mentoring and training, is also required.
Why join us?
Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.
Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance.
Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles.