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View more categories View less categories Sector Transport and Logistics Role Assistant Contract Type Permanent Hours Full Time
About Network Rail
Network Rail operates and maintains the railway infrastructure 24/7 365 days a year.
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. When you're part of our team, you matter to us and you matter to millions.
We're continuing to build a more diverse and inclusive organisation which is representative of the passengers we serve. To do this, it's essential we become a more open, diverse and inclusive organisation, harnessing the skills and expertise of all our people and attracting the best talent to help us have a safe, accessible railway for everyone. We're an inclusive employer of choice and we welcome applications from everyone!
Brief Description
Our Route
Central route is at the heart of Britain's railway. The route covers a major part of the national rail network and is a key commuter line in and out of Birmingham, with hundreds of thousands of passengers, and thousands of tonnes of freight carried within our route each week. Within our route is the Chiltern Main Line between London Marylebone and the West Midlands, the Snow Hill line from Stratford-upon-Avon to Worcester, the Cross City line in Birmingham, and lines to other cities including Wolverhampton, Coventry, Walsall, and Oxford.
We are home to Birmingham New Street station, the busiest station outside of London with more than 170,000 passengers using it every day.
About the role (External)
What will you be doing?
As a Platform Assistant Birmingham New Street Station, you will be responsible for ensuring trains depart safely and on time, and making sure customers benefit from exceptional service. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter.
As a Platform Assistant you will play a key role in the smooth day-to-day running of Birmingham New Street Station. It's a highly visible job, in which you'll be a friendly and informed representative of Network Rail and the British railway. Customers will look to you for accurate and timely information about services. We'll expect you to ensure trains depart the station safely and on time.
You'll help to make sure everyone who uses the station does so safely and responsibly. That can include managing some challenging situations. Even when customers might be frustrated due to delays or disruption, you'll continue to provide excellent customer service. Whatever the weather; whatever your shift; your enthusiasm will shine brightly and because Birmingham New Street is a fast-paced, busy environment, you'll relish the challenge of thinking on your feet.
In order to be successful in this role, we would like you to have/to be:
• The ability to speak and write English fluently
• A track record of providing first class customer service
• Excellent people skills - from listening and questioning, to building relationships
• Good hearing and eyesight, with normal colour perception
• Able to work shifts including nights and weekends
• Meet the required benchmark for application screening questions
• Must meet required online testing benchmark
This role involves days, nights and weekend working, and is subject to drug and alcohol testing and passing of the relevant medical assessment.
You must also be able to meet the required online testing benchmark score, in order for us to progress with your application.
How to apply (External)
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Salary: £30,685
Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised.
* 28 days holiday entitlement (plus bank holidays)
* My benefits - our discounted online shopping site
* A range of discounted offers including, childcare vouchers, healthcare offers - cycle to work, healthcare club discounted membership and other benefits
* Subsidies of up to 75% on rail and underground season tickets
* 75% discount on leisure travel
* A choice of contributory pension schemes
* 2 weeks paid reserve leave for our Armed Forces community
* 5 days volunteer leave
Want to look into the benefits further? Find out here
All offers of employment are conditional upon satisfactory completion of a range of pre-employment checks. Click here for more information
Closing date: 20 th May 2025. Late applications will not be accepted.
Application process:
You will need to apply via Oracle, attach your CV and complete the questions at the start of the application process. You will also be required to complete psychometric tests as part of the process, which are compulsory to pass before a shortlist is then presented to the manager. if you are successful you will then be invited to an assessment centre on the 9 th and 10 th June 2025
If following the assessment day, you are successful and offered a position and do not already hold medical certificates for a safety critical role, we will arrange for you to attend a pre-appointment medical check and alcohol & drug test.
We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.
Company
Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities.
From our commitments to your development, our range of benefits and our approach to Diversity & Inclusion, we believe there are many reasons to join the team at Network Rail.
We’re proactive in empowering employees with the knowledge to help them progress. We encourage all our employees to be ambitious, and offer great training and career development opportunities. As the railway becomes bigger and more technologically advanced, it’s crucial that our employees have the right skills to develop their careers and meet the challenges ahead.
We believe that investing in our people is one of the most effective ways of improving the safety, reliability and efficiency of the railway.
We also know that it’s vital to get each individual’s training programme just right. As well as helping us to meet our immediate needs, we believe this is an approach that encourages people to stay with us and develop their careers.
Your health, wellbeing and benefits
We believe that safety and performance go hand in hand and this doesn’t just mean safety on the railway! We are committed to the wellbeing of our employees and believe, that should come first.
We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance and encourage our employees to use their 5 volunteer days for their favourite causes.
We have a range of benefits including:
* 28 days annual leave entitlement.
* My benefits – Our discounted online shopping site.
* A range of discounted offers including, childcare vouchers, Healthcare offers – cycle to work, healthcare club discounted membership and other benefits.
* Subsidies of up to 75% on rail and underground season tickets.
* A range of pension schemes.
* 2 weeks paid reserve leave for our Armed Forces community.
What Diversity and Inclusion means to us
‘Diversity’ means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.
Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail – making diversity and inclusion a conscious part of how we run our business throughout Britain.
Disability Confident Leader
Network Rail is an accreditedDisability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.
Find out more about our recruitment processhere
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