Overview As a Transport Customer Service representative, you will play a vital role in ensuring an exceptional customer experience within our transportation and logistics department. Your primary responsibility will be to address customer inquiries, resolve issues, and provide outstanding support throughout the transportation process. This role requires a strong understanding of warehouse and logistics operations, as well as excellent communication and problem-solving skills. Responsibilities Serve as the primary point of contact for customers, addressing inquiries, concerns, and providing updates on transportation activities. Coordinate with the warehouse and logistics team to ensure timely and accurate transportation of goods. Resolve customer issues and complaints in a professional and timely manner, striving to exceed customer expectations. Collaborate with internal teams to optimize transportation routes, minimize delays, and improve overall customer satisfaction. Maintain accurate records of customer interactions and transactions, as well as updating transportation and delivery statuses in the system. Position Length: Full-time Monday - Friday Working Hours: 37.5 hours per week Pay: £25k-£30 Annual Qualifications Demonstrated knowledge of warehouse and logistics operations, including transportation processes and best practices. Strong communication and interpersonal skills, with the ability to effectively interact with customers and internal teams. Proven problem-solving abilities, with a focus on delivering solutions that meet or exceed customer needs and expectations. Detail-oriented and capable of maintaining accurate records and documentation. Ability to thrive in a fast-paced environment and adapt to changing priorities and customer demands. Day-to-day Communicating with customers via phone, email, and potentially in-person to address transportation inquiries and provide updates. Coordinating with the warehouse and logistics team to ensure timely and efficient transportation activities. Resolving customer issues and complaints, striving to provide positive and satisfactory resolutions. Collaborating with internal teams to optimize transportation routes and improve overall customer satisfaction. Updating transportation and delivery statuses in the system and maintaining accurate records of customer interactions and transactions. Next steps Click Apply One of the Thorn Baker team will contact you within the next 24hrs TransportAdmincustomerservice CHE01