The company
A forward-thinking organisation operating within the construction and infrastructure sector, this company is committed to driving innovation and improving efficiency through digital transformation. By embedding digital tools across all aspects of delivery, they continue to enhance collaboration, performance, and sustainability across their projects.
Your new role
As a Digital Advisor (1st Line Support), you will play a key role in supporting the adoption and effective use of digital tools across project sites. Based in Watford, you will work closely with site teams and the central digital function to ensure tools are configured correctly, used efficiently, and continuously improved based on real-world feedback.
You will also support Systems Controllers with the configuration and maintenance of digital platforms, providing valuable insight into user experience, challenges, and opportunities for enhancement.
In short, you will
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Quickly adapt to and become proficient in the company’s digital toolset
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Support the rollout of digital tools across new and live project sites
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Train users and provide day-to-day support for digital tools, queries, and issues
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Assist with tool implementation, troubleshooting, and configuration for site deployment
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Provide in-person support through regular site visits
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Respond promptly to issues, following agreed escalation procedures
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Gather feedback from site teams to identify continuous improvement opportunities
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Attend meetings with digital tool vendors and account managers, recording outcomes and actions
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Promote a positive and proactive culture towards digital tool adoption
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Maintain awareness of ISO 19650 and its impact on the Common Data Environment (CDE)
About you
You will be joining a collaborative and supportive team who are passionate about digital innovation. You will be comfortable working both independently and as part of a wider team, with the confidence to engage with users at all levels.
You will be able to tick off most of the below:
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Customer-focused with a strong service mindset
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Adaptable and resilient, with a positive attitude towards change
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Naturally curious, with a commitment to continuous learning
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Confident and personable, able to deliver training via MS Teams and in person
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Strong written and verbal communication skills
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A practical problem-solver with a proactive approach to challenges