One Stop • Onestop Tadley • Apply by 12-Aug-2025
About the role
We are seeking a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment where each day offers new challenges and opportunities.
What is in it for you
Enjoy working in a dynamic setting with opportunities for personal and professional growth, flexible working arrangements, and a range of employee benefits including discounts, health support, and retirement plans.
Job Description
You will play a vital role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.
As customer satisfaction is our priority, you'll be encouraged to seek ways to improve service through on-the-job coaching and feedback. Your guidance will help ensure the store remains a safe and welcoming place for both staff and customers.
You will be Responsible For
* Serving customers with passion and pride, delivering natural and great service.
* Encouraging customer feedback through surveys.
* Working across various store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Practicing safety in all tasks, applying training received.
* Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
* Understanding store performance and contributing to profitability.
* Living our values, making everyone feel welcome, and adhering to policies.
* Clocking in and out accurately to ensure correct payment.
* Following security procedures and using safety equipment to keep everyone safe.
* Following the "think 25" policy when serving age-restricted products.
* Responding promptly to assistance calls and explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially managing shifts in the absence of supervisors.
* Completing all relevant training to ensure safety and compliance.
* If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks.
Flexible Working
We support flexible working arrangements. Discuss your needs during the application process to see how we can accommodate your lifestyle and commitments.
Core Purpose
Serving our customers, communities, and the planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of products and services, including Post Office, PayPoint, lottery, and vending solutions.
We are committed to inclusivity and accessibility and are proud to be a Disability Leader. For support during the recruitment process, please contact us.
Please Note
Applicants must be above school leaver age. For details, please refer to the relevant information for your country.
Colleague Benefits
* Discounts on store purchases, Tesco, F&F Clothing, Tesco Mobile, insurance, and health services
* Access to exclusive deals, savings schemes, and support services
* Annual leave, retirement plans, life assurance, and optional benefits like private medical insurance
* Flexible working options to suit various needs
#J-18808-Ljbffr