&##128680; NEW OPPORTUNITY ‼️
Role: Mortgage Administrator
Location: Essex
Proper Recruitment are delighted to be working with a successful mortgage brokerage in Essex who are looking for an experienced Mortgage Administrator to provide support to clients within a fast-paced and busy customer focused role. The ideal candidate will be confident, have enthusiasm, be a team player, have excellent communication skills and comfortable on the phone to clients. Must have an understanding of mortgages and the property purchasing process.
This is an office based role Monday - Friday during probation [3 months] then will become Hybrid.
Responsibilities:
Dealing with incoming calls, emails, post and voicemails, responding to any non-advisory queries in a professional and timely manner and referring any advisory queries to the relevant advisor, following these up with the relevant broker to ensure a response has been issued.
Liaising with solicitors, lenders, estate agents and brokers to progress mortgage applications from start to finish as quickly and seamlessly as possible
Ensure our customer service database is kept up to date and all information held is accurate and that team members are also keeping the systems up to date/correct
Keeping clients updated on the status of their application(s), ensuring every step of the customer journey is as clear and stress free for the client as possible
Inputting cases on to our system, ensuring all details are accurate and all documents have been received in line with our compliance policies
Inputting mortgage/insurance applications accurately and efficiently and completing suitability reports to send to the client with all required initial information.
Requirements:
Experience in the mortgage broking industry vital
Excellent written & verbal communication skills
Meticulous with a keen eye for detail
Positive & enthusiastic attitude with the ability to prioritise our customers’ needs and requirements at all times
Ability to work under pressure and problem solve, both independently and as part of the team
Computer literate and familiarity with Microsoft office
Well organised with excellent time keeping
Empathetic
Benefits:
Pension
Competitive Holiday Entitlement
Flexible working hours
HR & Well Being Services
Company Events
Mentoring & Coaching
Salary :
~£30,000 - £35,000
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.
Any enquiries can also be directed to info@proper-recruitment.com or by phone – 0208 057 4047