Salary: £35,000 - 75,000 per year Requirements: Relevant experience in ERP systems and digital technologies Strong troubleshooting and problem-solving skills Excellent communication and interpersonal skills Ability to conduct user training and create documentation Experience with data entry, validation, and maintenance Familiarity with ITSM systems and ticket management Knowledge of process improvement methodologies Team collaboration skills in a project environment Willingness to participate in continuous learning and development Responsibilities: Provide first-line support to ERP users, resolving basic issues and handling inquiries Assist in the configuration and maintenance of ERP systems for optimal performance Conduct data entry, validation, and maintenance within the ERP system Create educational documentation and conduct user training sessions Keep the ITSM system updated and inform users about ticket statuses Collaborate with senior analysts and IT team on support issues Participate in initiatives for process improvement and system efficiency Monitor system performance and report issues to the ERP Lead Assist with troubleshooting and administration of digital tools and applications Document common issues and resolutions for knowledge base development Participate in regular training sessions for digital tools and best practices Support implementation of additional digitalisation software Identify opportunities for process optimization and efficiency between ERP and Digital applications Technologies: ERP Support ITSM Security More: At Altro, we are a leading British manufacturer and supplier of premium flooring and wall cladding systems, committed to enhancing emotional and physical wellbeing since 1919. We offer a permanent, full-time hybrid working role based at our head office in Letchworth Garden City, Hertfordshire. We provide a competitive salary, 25 days of starting holiday entitlement with the option to buy more, a defined contribution pension scheme, various family-friendly benefits, and extensive learning and development support, all within a supportive environment that values continuous improvement and the contributions of every team member. last updated 14 week of 2026