Your newpany
An established facilities services provider is working with a major healthcare site to appoint an experienced Soft FM Manager. This is a high-impact operational leadership role, managing large frontline teams and ensuringpliant, high-quality service delivery within aplex healthcare setting.
Your new role
Reporting into a senior leader within Soft FM, you will take ownership of domestic, porterage and security services, leading teams to create safe, clean and weing environments for patients, staff and visitors.
This position has responsibility for a sizeable, multi-shift workforce and a significant soft services budget. You’ll be a visible, hands-on leader, balancing people management, client engagement and performancepliance across a live healthcare contract.
Key focus areas include:
1. Operational excellence
2. Team engagement and development
3. SLA andpliance delivery
4. Client and stakeholder relationships
5. Health & safety leadership
Key Responsibilities:
6. Lead, motivate and develop large operational teams across cleaning, porterage and security services
7. Ensure services consistently meet contractual SLAs and healthcarepliance standards
8. Plan and resource service delivery, including managing contingencies
9. Monitor performance, trends and KPIs, driving continuous improvement
10. Manage budgets, labour hours and forecasts
11. Oversee recruitment, training, absence management, retention and conduct
12. Maintain strong client relationships and act as an escalation point when required
13. Ensurepliance with health & safety, COSHH and relevant legislation
14. Support a positive, inclusive workplace culture aligned to organisational values
What you'll need to succeed
Essential:
15. Strong people leadership experience within facilities or services
16. IOSH Managing Safely (or equivalent)
17. Ability to manage workloads, rotas and performance against contractual demands
18. Confidentmunicator with strong stakeholder management skills
Desirable:
19. Experience within healthcare or similarly regulated environments
20. Project or change management exposure
21. Understanding of COSHH
22. SIA Frontline Licence (or willingness to apply)
What you'll get in return
23. Opportunity to lead a large, established team on a flagship healthcare contract
24. High-profile role with visibility at senior management level
25. Values-led organisation with a strong focus on safety, teamwork and integrity
26. Initial interim contract with potential for long-term career development within a growing facilities services business