Account Manager
Location - Remote
Salary - £40,000 - £45,000 dependent on experience
Benefits - 25 days + Bank Holidays, laptop, phone, flexible working, remote working, supportive team with a positive culture, exciting growing company
Our client is a leading Point-of-Sale (POS) brokerage and SaaS solutions provider, connecting retailers to lenders and lenders to retailers. They partner with a wide range of financial institutions, payment processors, and technology vendors to deliver secure, scalable, and data-driven commerce solutions that help retailers grow.
The role:
Our client is looking for an experienced Account Manager to oversee and develop relationships with a portfolio of broker and SaaS partners (merchants and lenders). This role combines commercial acumen, technical understanding, and relationship management skills to ensure partners get maximum value from our clients POS and SaaS offerings.
The Account Manager will act as the primary point of contact for partners - driving engagement, retention, and revenue growth through proactive support, product education, and strategic collaboration.
Key Responsibilities:
* Partner Relationship Management: Build and maintain strong, long-term relationships with partners at multiple organisational levels.
* Account Growth: Identify opportunities to expand retailer usage of our clients POS and SaaS solutions, upselling and cross-selling relevant services.
* Onboarding & Implementation: Coordinate with internal teams to ensure smooth onboarding of new partners and successful product deployment.
* Performance Monitoring: Regularly review account performance, transaction data, and product adoption metrics to provide actionable insights and recommendations.
* Issue Resolution: Serve as the escalation point for operational or technical issues, ensuring prompt resolution and partner satisfaction.
* Strategic Partnership: Collaborate with product, marketing, and technical teams to align retailer needs with product development and innovation.
* Market Intelligence: Stay informed about industry trends, competitor offerings, and emerging technologies in retail payments and POS systems.
* Reporting: Prepare and present regular account reviews, including KPIs, growth opportunities, and strategic plans.
Qualifications & Skills:
* 3-5+ years of experience in account management, business development, or partner success within financial services, payments, POS, or SaaS industries.
* Strong understanding of retail operations and payment technologies.
* Proven ability to manage and grow a diverse partner portfolio.
* Excellent communication, presentation, and negotiation skills.
* Data-driven mindset with experience using CRM tools (e.g., Salesforce, HubSpot) and analytics platforms.
* Comfortable working cross-functionally with technical, sales, and support teams.
Benefits:
* Competitive salary and performance-based incentives.
* Opportunities for career development and advancement.
* Collaborative, innovative, and supportive work environment.
* Exposure to cutting-edge financial and retail technologies.
Ideal Candidate:
You're commercially savvy, relationship oriented, and passionate about technology that transforms how retailers do business. You thrive in a fast-paced, dynamic environment and excel at balancing partner needs with business goals.
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