Accommodation Manager
Location: Leicester, Cloud Student Homes, UK
Reporting: Head of Student Operations
Hours of Work: 40 Hours
Introduction
Cloud Student Homes is a national provider of Purpose Built Student Accommodation in England. We focus on providing our students with more than "just" a room, delivering safety, security and the social aspect of university life. The role of the Accommodation Manager is to run the accommodation with the highest safety in mind while ensuring a first‑class residential and customer experience.
Main Responsibilities and Functions
* Take the lead role in the management of the residence, ensuring the property is managed and operated in line with our operating principles and supporting the achievement of our goal to be industry‑leading in service levels to students, parents and stakeholders.
* Ensure the facility is maintained to the highest standards and operated in full compliance with all appropriate legislation and industry standards (including ANUK accreditation requirements).
* Liaise with and work collaboratively with colleagues in the college to ensure the highest level of collaboration across the facility.
* Implement, monitor and record all statutory Health and Safety requirements.
* Respond to emergencies both during and out of working hours.
* Recruit, train, manage, motivate and develop staff, student residence assistants and contractors to embrace the "more than just a room" philosophy.
* Ensure the highest possible standards of student safety and welfare.
* Promote a vibrant community across the facility.
Duties
Accommodation Operations
* Assist all agents with check‑in and check‑out procedures, ensuring efficient room management and GDPR compliance for fire safety.
* Ensure the highest possible standards of student safety and welfare.
* Ensure all social activities are staffed and monitored accordingly, with SA assistance and in line with policy.
* Manage communication processes to and from our customers.
* Respond to emergencies both during and out of working hours.
* Day‑to‑day management and delivery of service to all students, including parcel collection, parking and health and safety checks.
* Manage key relationships with outside contractors and third‑party representatives.
Building and Facilities Management
* Oversee all residence maintenance and housekeeping (reactive, planned and cyclical) to ensure sector‑leading service levels.
* Monitor contractor and service contracts to ensure efficient implementation and compliance.
* Implement, monitor and record all statutory Health and Safety requirements.
* Regularly inspect common spaces and maintain records in line with procedures.
* Contribute to the development and maintenance of policies and procedures in accordance with legislation and the ANUK Accreditation Scheme.
Financial
* Work with internal and external partners to improve services, value for money and profitability.
* Monitor service charge budgets to ensure value for money and cost savings on behalf of investors.
Marketing and Promotion
* Lead inward visits from agents, partners and parents when necessary.
Service Provision
* Ensure that service level agreements with internal stakeholders are met and any shortfalls are documented and reported to the Head of Student Operations.
Compliance
* Adhere to, maintain and contribute to the development of policies and procedures in accordance with necessary legislation and the ANUK accreditation scheme.
* Support colleagues regarding immigration legislation requirements.
* Ensure all documentation required to satisfy "right to rent" legislation is checked, recorded and stored in line with policy.
* Ensure all staff (directly employed and contractors) have the appropriate DBS clearance before starting work within the residence.
* Take the lead in all Accommodation Incident Reporting and resolution, working with the local agent to ensure completion.
General
* Any other duties as may be required by the Head of Student Operations.
Candidate Profile
The Successful Applicant Will Be / Have
* A leader.
* A passion for service excellence, customer care and sensitivity to students' needs.
* A team builder.
* Self‑motivated and proactive.
* Attention to detail.
* Well organised.
Creative
* A professional client / colleague / stakeholder‑facing manner.
* Be conversant with the ANUK Accreditation Scheme.
* Able to offer flexibility in working hours, including out‑of‑hours support in emergencies if required.
Essential Skills / Experience
* Experience in customer service, hospitality or student accommodation, ideally in an accommodation‑related area.
* Experience in facilities management.
* Experience of managing a team.
* Experience of working to agreed budgets.
* Ability to prioritise workload and meet deadlines.
What You Will Get in Return
Working week Mon‑Fri.
* Holiday entitlement 20 days annual leave rising to 22 days after 2 years service and 25 days after 5 years service, plus bank holidays pro rata for part time.
* Birthday leave - extra day off for your birthday.
* Talent pipeline.
* Employer contributory pension scheme.
The company operates an annual leave blackout period from 10th August to the end of September every year to cover the new academic intake of students into the property.
This role will involve out‑of‑hours cover for emergencies.
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