What you will do
As a Senior MI Analyst, you will play a pivotal role in shaping strategic business decisions through advanced data reporting and insightful analysis. You will:
* Develop and deliver advanced MI reports and dashboards using tools like Power BI.
* Conduct deep data analysis, identifying trends and opportunities to inform strategic decisions.
* Mentor junior MI analysts, ensuring high-quality outputs and skill development.
* Collaborate with senior stakeholders to ensure MI reporting aligns with business goals.
* Drive process efficiency by automating complex reporting workflows.
What we offer
* Competitive salary with bonus plan.
* 25 days holiday + Bank Holidays and sick pay.
* Comprehensive benefits package, including pension, life assurance, employee assistance program, employee referral scheme, high-street brand discounts, cycle-to-work scheme, and discount on Johnson Controls security products.
* Extensive product and on-the-job training with outstanding resources available.
* Encouraging and collaborative team environment.
* Career development through various career ladders.
* Dedication to safety through our Zero Harm policy.
* Access to business resource groups.
* Training on our company values.
How you will do it
* Working closely with stakeholders to design impactful dashboards and reports that support data-driven decision-making.
* Using predictive analytics to provide actionable insights on business performance and future opportunities.
* Supporting junior analysts with feedback and guidance to improve team-wide analytical capabilities.
* Ensuring MI reporting directly serves and enhances organisational goals through continuous refinement and feedback loops.
* Employing SQL, Power BI, and automation tools to streamline complex reporting processes for efficiency.
What we look for
Required:
* Proven experience in advanced data analysis, reporting, and data visualisation.
* Proficiency in SQL, Power BI, and advanced analytics tools.
* Strong mentoring skills with experience developing junior analysts.
* Strategic understanding of business goals within a contact centre environment.
Preferred:
* Experience in predictive analytics and data modelling.
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