Role Overview
We are seeking a Digital Workspace/Field Engineer to join an established end user support function delivering high quality IT services across multiple UK locations. This is a office based role with field requirements, with regular travel to client and office sites.
You will play a key role in maintaining secure, compliant, and high performing digital workspaces for end users, supporting hardware, software, and mobile technologies while delivering an excellent customer experience.
Key Responsibilities
* Provide 2nd Line End User Support for hardware, software, and application issues
* Manage incidents and service requests via the ITSM platform (eg, Hornbill)
* Build, configure, and deploy Windows 10/11 laptops and desktops
* Deliver Laptop Refresh programmes and device life cycle management
* Administer Microsoft Intune, Autopilot, and mobile device management
* Perform software installations, updates, and patch management
* Monitor device compliance, antivirus, and security tooling
* Support Active Directory administration, including group policies
* Provide basic network troubleshooting (TCP/IP, LAN/WAN)
* Assist with small scale project delivery and rollout initiatives
* Maintain strong communication with stakeholders and end users
* Travel to client as required
Required Skills & Expe...