Our hotel The Balmoral is located at Edinburghs most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotels majestic clock defines the citys skyline, and since we opened in 1902, it has run three minutes fast to ensure our guests never miss their train.
Your key responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of the location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
As a valued part of the Forte family, you will:
Be responsible for delivering exceptional service to our guests during the night shift
Provide seamless and comfortable stay even during the later hours
Work alone during your shift and cooperate well with other departments
Tailor your approach so that high-quality results are achieved
Deliver discreet, understated, and timely service, going that extra mile
Be knowledgeable of the hotel, our facilities, and the local area
Take ownership of performing the job well in line with the departmental standards
Who we are looking for We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
We are looking for team members who bring:
Team spirit and trustworthiness
Pride to resolve guest and workplace issues
Enthusiasm for learning
Efficiency and delivery of food and beverages to guest rooms in a timely and professional manner.
Exceptional presentation and making a warm first impression on our guests with discrete, sensitive service standards.
Why working with us Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
Discounted rates across our collection of iconic hotels
Discounted food & beverage experiences
Discounted spa treatment and products
Extensive learning and development opportunities
Meals on duty, laundry of uniforms
Social activities and events
Recognition & reward programs
Annual awards
Employee Assistance Programme
Cycle to Work
Ready to take the next step in your caree r? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.
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