Job Description
£150 per day, Inside IR35
6 months initial contract
Role OverviewWe are seeking an IT Support Engineer to provide onsite support within a busy operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support.
Key Responsibilities Provide deskside support for PCs, laptops, mobile devices and peripherals Diagnose and resolve hardware and software issues across Windows 10 and Windows 11 environments Build, configure, replace and troubleshoot end user hardware Support mobile devices including iPhones and Blackberry Assist with data backup and recovery processes Work within virtual, MDM and VPN environments Log, update and manage tickets within ServiceNow Maintain accurate documentation of incidents and resolutions Deliver high quality customer service to end users Follow defined ITIL based processes and procedures
Required Skills and Experience Proven experience in Level 2 IT support or similar role Strong understanding of IT fundamentals including networks, hardware and domains Good working knowledge of Windows 10 and Windows 11 Experience supporting end user hardware and software issues Familiarity with Microsoft Office applications and Lotus Notes Experience supporting mobile devices Understanding of data backup techniques Experience working within an ITIL environment Strong communication and customer facing skills Logical and analytical approach to troubleshooting* Ability to work independently and manage workload effectively
Desirable Familiarity with Microsoft SCCM Experience working with ServiceNow* Exposure to virtualisation, MDM and VPN environments