Job summary
Welcome to FCMS!
We are seeking a dedicated Training Operational Specialist to join our team. The Training Operational Specialist is a new role in FCMS. Using experience andknowledge of service delivery, alongside the NHS111 / 0300 Lead, you will be responsible for the smoothrunning of our services on a routine basis, with visible management andleadership of service delivery teams.
Hours: 37 hours perweek
Pay: £27,000per annum (salaried)
Main duties of the job
The NHS111/ 0300 Services Operational Specialist will be responsible for supporting the NHS111/ 0300 Lead in providing our staff the correct environment (physical andnon-physical) to deliver exceptional healthcare.
With a focuson day-to-day service provision, you will ensure that our NHS111 / 0300Services are able to meet the demands of commissioners (KPIs and Quality) thevolatile, unpredictable nature of Urgent and Emergency Care (capacity &demand Management) and the expectations of patients.
About us
The ethos of FCMS as a social enterprise, health andwellbeing services provider is to be passionate in its drive to ensure thatpatients and callers remain the central focus of all that it does. Coupled withexcellent and well-established clinical governance systems and extremelyeffective operational expertise, it has meant that the company has the abilityto strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we havea core team of highly trained individuals who can manage the needs of ourpatients and callers. Our staff are able to significantly improve the servicedelivery and user experience due to their considerable experience andcommitment to what they do.
Job description
Job responsibilities
The ethos of FCMS as a social enterprise, health andwellbeing services provider is to be passionate in its drive to ensure thatpatients and callers remain the central focus of all that it does. Coupled withexcellent and well-established clinical governance systems and extremelyeffective operational expertise, it has meant that the company has the abilityto strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we havea core team of highly trained individuals who can manage the needs of ourpatients and callers. Our staff are able to significantly improve the servicedelivery and user experience due to their considerable experience andcommitment to what they do.
Person Specification
Qualifications
Desirable
1. 5 GCSEs A* - C including English Language or equivalent related qualification.
Experience
Desirable
2. Experience in a managerial or highly skilled role
3. Analysis and report writing skills
4. Digitally savvy
5. Experience of writing policies and procedures.
6. Information Governance, understanding and awareness.
7. Understanding of employment law
8. Experience of working across multiple services.
9. Experience of working autonomously and on own initiative
Other
Essential
10. Approachability
11. Self-motivation
12. Desire to succeed.
13. Ambition