Head of Operations, Hertfordshire
Salary: £70,000 - £90,000 (depending on experience) + Performance Bonus
Hours: Full time: Monday – Friday
Benefits:
* 25 Days Holiday + 8 Days Bank Holiday
* In house gym
* Breakfast provided on Mondays, lunch provided on Fridays
* A workplace where appreciation is shown through spontaneous rewards
A very fast‑growing family owned business with realistic future expansion plans are seeking a true Head of Operations.
Right now, our client’s senior team are stepping into the day‑to‑day. What we need is your leadership, your structure, your accountability, your expertise.
This is a chance to establish end‑to‑end operational leadership for a growing, ambitious business, setting the strategy, driving accountability, building capability, and delivering consistent results across purchasing, stock/inventory, transport, despatch & goods‑in, facilities and Compliance. You will own the KPIs, rhythms, and systems that ensure the company knows each day if it is “winning.”
What you’ll lead and improve
* Purchasing & Procurement. You’ll build a professional procurement function to incorporate strategic sourcing, supplier management, cost reduction, forecasting, and team development. Currently the annual spend exceeds £6m
* Stock & Inventory. You’ll take full control with emphasis on accuracy, turns, DIO, waste reduction, demand planning, and a clear stocking strategy for a business already holding stock in excess of £1m
* Leadership, KPIs & Communication. You’ll install daily huddles, dashboards, accountability, cross‑team communication, and a culture that delivers. The team will know when they are winning and are always aspiring to win
* Transport. You’ll introduce carrier strategy, SLAs, performance reviews, and smarter, cost‑effective routing.
* Despatch & Goods‑In. You’ll lead the move to WMS and barcoding, redesign stock locations, improve picking accuracy, and embed proper KPIs.
* Facilities & ISO. You’ll bring compliance, structure, scheduling, and ownership.
What’s in it for you?
* Total ownership of operations in a business ready for change and further expansion
* A leadership team who want structure and will back you to deliver it
* The freedom to build the function your way - people, process, systems
* A highly visible role where impact is immediate and measurable
What you’ll need to succeed
* Proven experience in procurement and strategic purchasing. (CIPS qualifications are a plus)
* Strong operations leadership across warehouse, transport and inventory
* Proven leadership skills with the ability to bring people with you and raise standards
* Experience implementing WMS/barcoding (highly desirable) and improving material flow
* Confidence with data, KPIs, and cost control
* A hands‑on, steady, no‑nonsense approach
* 5S and Lean experience would be highly desirable
If you want to transform a growing business, create clarity, drive performance, and build the operational backbone for the future, this is your role.
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