To work as part of a team responsible for the data analysis and data processing of a broad range of personnel administration related transactions received from internal stakeholders, whilst adhering to Service Level Agreements. To provide customer-focused support to UK-based colleagues on the telephone and via e-mail on a broad range of personnel administrations matters. To provide daily support to internal and external stakeholders to support the successful running of the payroll from start to finish. Key Accountabilities Analysis and approval of incoming Personnel Administration changes via the Workday system such as: External Recruits Internal Recruits Termination Change Job - Change of Location, Change of Working Time, Change of Contract Organisational Changes Personal Details Changes Leave of Absence - Maternity / Adoption / Sabbatical Leave International Mobility - Transfer In / Transfer Out / International Secondment / Local Monitoring the Interface between the Workday and SAP systems Processing of all Personnel Administration changes via the 'Interface Monitoring Tool' into SAP. Manual SAP processing of Personnel Administration changes that cannot be processed via the 'Interface Monitoring Tool'. Manual SAP processing of all peripheral activities to support main Personnel Administration changes such as holiday pay calculations, settlement agreements, Eligibility to Work forms, P45 / Starter Checklist. Support testing of all future improvements to the Workday tool Work closely with the Workday Project Team to implement improvements to the Workday tool Query handling via email and telephone Key Qualities Customer focused and results orientated, with a logical approach to completing tasks Be able to work using your own initiative and develop effective solutions to problems Must be a team player and proactively assist other team members when needed Have a strong 'personal branding' and demonstrate a 'can-do' attitude in all areas Ability to work under pressure to agreed deadlines Work with minimum supervision, self-motivated Excellent interpersonal skills, be well organised and have a flexible approach Committed to support continuous improvements Good knowledge of administrative processes within in office environment Organisational and planning skills are essential to this role Experience & Knowledge Experience of data input, data analysis and handling queries is required and preferably within a payroll environment. Experience of a computerised payroll system - SAP would be preferable Experience of a computerised personnel administration system - Workday would be desirable Experience of working in a busy office environment and performing a broad range of administrative duties Excellent skills in the use of Google Applications Proven customer service experience both verbal and written ADZN1_UKTJ