Job Title: Production Operations Specialist (Mainframe)
Corporate Title: Up to Vice President
Location: Chester
Company Overview
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Location Overview
Our Chester site is located in a vibrant city known for its culture, history and natural beauty, providing a global career opportunity within a world‑renowned organization.
Role Description
We are looking for a specialist with experience in console operations work within a large‑scale multi‑platform data centre. Your shift pattern will be Sunday‑to‑Wednesday or Wednesday‑to‑Saturday, 10hours per shift, 40hours per week on a rota. The Mainframe operations team provides the first level of response for all infrastructure issues and supports weekend change activities to ensure infrastructure changes are implemented successfully within the scheduled change window.
Responsibilities
* Perform SYSMOD activities (IPL, automation) and apply extensive knowledge of infrastructure and business applications to minimise service disruption.
* Train colleagues, lead subordinates, and cross‑train peers in the discipline area of expertise.
* Organise and actively participate in projects that improve organisational effectiveness and cost efficiency.
* Respond to and resolve issues arising from failures of online processing and infrastructure in the Mainframe processing environments.
* Escalate issues and problems to support or upper management as required and provide expert operational assistance to diagnose and repair problems.
Qualifications
* College degree or equivalent experience/certificate in Computer Arts/Science with a focus or experience in mainframe technologies.
* Previous experience in a financial firm performing a similar function is highly desirable.
* Experience with ITIL certifications and ITSM knowledge is a plus.
* Demonstrated ability to support cross‑organisation initiatives and maintain positive working relationships on diverse teams.
* Strategic thinker who anticipates business needs, challenges the status quo, and seeks opportunities to modernise and automate.
* Excellent communication skills, both verbal and written, with the ability to convey ideas across different management levels.
* Strong analytical and problem‑solving skills, with meticulous attention to detail.
* Ability to work effectively in a fast‑paced environment with tight deadlines and to adapt to rapidly changing scenarios.
Skills
* Proficient in MS Office (Excel, Word, Outlook).
* Good organisational skills and attention to detail.
* Excellent analytical and problem‑solving skills.
* Strong communication skills both verbal and written.
Benefits of working at Bank of America
* Private healthcare for you and your family plus an annual health screen.
* Competitive pension plan, life assurance and group income protection cover.
* 20 days of backup childcare and 20 days of backup adult care per annum.
* Flexible benefits programme, including wellbeing account, travel insurance, critical illness cover, etc.
* Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
* Employee Assistance Program for confidential support.
* Payroll charity donation match by the bank.
* Access to Arts & Culture corporate membership program for discounted entry to cultural institutions.
* Opportunities to volunteer and give back to your community.
Equal Employment Opportunity
Bank of America is an equal opportunities employer. No applicant will be subject to less favourable treatment on the basis of sex, gender identity, marital status, race, religion, colour, nationality, ethnicity, age, sexual orientation, pregnancy, maternity, socio‑economic background, dependants or physical or mental disability. The Bank selects candidates for interview based on skills, qualifications and experience and strives to ensure recruitment processes are accessible for all candidates.
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