Night Auditor
Duties:
- Perform night audit functions, including reconciling daily transactions and preparing reports
- Process guest check-ins and check-outs accurately and efficiently
- Handle guest inquiries and resolve any issues or complaints in a professional and timely manner
- Maintain accurate records of guest accounts and transactions
- Ensure the security of guest information and maintain confidentiality at all times
- Operate phone systems and assist with guest inquiries over the phone
- Assist with guest relations, providing exceptional customer service
Qualifications:
- Previous experience in a similar role preferred, but not required
- Strong attention to detail and ability to work accurately with numbers
- Excellent customer service skills and ability to handle difficult situations with professionalism
- Proficient computer skills, including knowledge of hotel management software
- Ability to work independently and prioritize tasks effectively
- Strong communication skills, both written and verbal
Join our team as a Night Auditor and contribute to providing exceptional service to our guests. We offer competitive pay rates and opportunities for career growth within our organization. Apply now to be part of our dedicated team
Stifford Hall is a privately owned 4-star hotel situated in North Stifford RM16 5UE This position involves unsociable hours with limited access to the hotel via public transport, the applicant must take this into consideration when making travel arrangements for this position.
We look forward to hearing from you.
Job Types: Full-time, Part-time
Pay: From £12.21 per hour
Benefits:
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
* Sick pay
Work Location: In person