Digital Service Technician-2 page is loaded
Digital Service Technician-2
Apply locations Southampton time type Full time posted on Posted Yesterday time left to apply End Date: August 19, 2025 (12 days left to apply) job requisition id R4731 Fixed Term Contract Duration - 6 Months
About the Business
Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK’s best wealth manager for clients and their advisers. Quilter oversees £119.4 billion in customer investments (as at end December 2024). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.
Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.
High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning.
At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.
Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!
About the Role
Level: Level 2
Department: Operational Change and Improvement:
Location: Southampton
Contract type: Permanent
Join us in the role of Digital Service Technician where you'll embark on a journey of providing technical and process support to both our valued customers and advisors, as well as our dedicated internal operational teams. Your day-to-day will be dynamic, engaging in diverse tasks such as handling phone calls, responding to emails, and efficiently processing customer requests. Additionally, you'll play an important role in supporting our team's Analysts by assisting in incident management and facilitating system releases across all our digital services.
Your main responsibilities will involve providing exceptional support to customers and advisors, guiding them through the intricacies of our digital portals via phone and email correspondence. Internally, you'll be offering expert insights into our online services to support our various teams.
A critical aspect of your role will be identifying trends in customer and advisor interactions to assist Digital Analysts and Specialists in managing incidents, particularly in cases of performance or content issues with our online services.
Your dependability and dedication will drive excellence in supporting resolution of all reported issues surrounding our online propositions. By keenly identifying trends and advocating for changes, you'll champion improvements to enhance the user experience, benefiting both our team members and customers alike.
Your keen eye for opportunities will drive continuous improvement within our business, aiming to optimise online functionality for customers while streamlining team processes.
With a focus on effective communication, you'll leverage your insights to identify opportunities for change, fostering a culture of adaptability and growth.
During peak periods, you'll extend your support to the wider operations area, ensuring seamless service delivery to meet the demands of our customers and advisors. Upholding adherence to governance policies, you'll meticulously document agreements, ensuring compliance across all aspects of our operations.
About You
As an ideal candidate, you have great experience in call handling and customer service, adept at tailoring your approach to suit diverse audiences. Your proficiency in MS Office applications coupled with your agility in navigating new digital systems make you a valuable asset to our team.
Responsive to change, you exhibit strong organisational skills, effectively managing your workload in alignment with team and business priorities.
Having a background in financial services is preferred but not necessary, if you have extensive experience on the telephone, have computer skills, great customer service and align with our company values, we welcome you to apply.
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Inclusion & Diversity
We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.
Values
Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.
Core Benefits
Holiday: 182 hours (26 days)
Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
Healthcare Cash Plan: Jersey employees only.
Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits.
In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.
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About Us
We create brighter financial futures for every generation.
We do this by guiding our customers and their families through the complexity of planning for their financial future, responding to their rapidly evolving needs and giving them peace of mind. And, with all that’s happening in the world today, our role in society has never been more meaningful.
Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there.
We are passionate about building an inclusive culture where everyone’s contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us.
Flexible Working
We believe our workplace needs to work for you, so we offer an environment where you can balance a successful career with your commitments and interests outside of work. Some roles lend themselves to flexible options more than others, so our talent acquisition team are on hand to discuss your needs. Please contact us to learn more.
Our promise to you
We are committed to treating all our job applicants fairly and with respect. Our people come from all kinds of backgrounds and have a wide range of expertise, so we welcome your application regardless of your beliefs, culture, gender identity, ethnicity, sexual orientation and or disability. Please contact the talent acquisition team if you need any reasonable adjustments made to the recruitment process, require information in an alternative format or have any questions around accessibility, we will try our very best to accommodate.
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