Love IT support and have exceptional customer skills?
Mission
We’re Cegedim Insurance Solutions, on a mission to enable health insurers to rapidly add value through our technology solutions. Actisure is our award-winning product which has led us to become a leading worldwide supplier of software to health insurers. It’s an extensive platform consisting of Core back office automation, Open API and integration suite and Digital solutions serving customers and all parties in the insurance value chain.
We’re looking to recruit a hybrid working Level 1 Application Support Analyst to deliver support for the companies applications to customers worldwide. The application support team currently has six support analysts based in Bristol and is the first line of contact for all the client queries, working conscientiously to ensure customer concerns are addressed effectively and providing resolutions within the SLA.
Profile
Key responsibilities:
1. Triaging Incidents logged within the Service Desk system
2. Cloud hosted client user accounts management
3. MS/SQL Server script execution in production and non-production environments
4. Working directly with client representatives to progress issues/requests
5. Collaborating with colleagues to progress issues/requests and further understanding
6. Following the CIS Service Call Management Process
7. Contributing to the company knowledgebase with FAQs, ‘How to..’ and technical articles
8. Liaising with different teams for progressing issues through to resolution
9. Other Cloud hosted application support activities
10. Assisting with the download of databases from clients and their restore locally
11. Escalating issues to development for further in-depth analysis
Essentia skills and experience:
12. Experience of working in ticketing systems
13. Application support experience in the software development industry
14. Analytical and problem-solving abilities with strong customer service skills
15. Good communication and interpersonal skills, with a focus on listening and questioning
Desirable skills and experience:
16. Good MS/SQL Server script writing experience
17. Experience within the medical insurance industry
18. Knowledge and experience of supporting insurance, financial or accounting systems
19. Knowledge of VB/.NET applications
20. Knowledge of Webservices, Gravitee, Kubernetes, Swagger
Office location and useful info
Our International Division strives to be a non-hierarchical company, with a friendly, can-do culture where challenging work and talent is recognised and rewarded. We employ c.80 employees mostly based out of our office in Bristol, along with some consultants working in locations around the world from home or on client sites. We have recently moved into a brand new office within the Programme building at The Pithay in central Bristol. The office space has been designed and fitted out specifically to our requirements to ensure a highly functional, flexible and comfortable working environment, whether hot-desking, having stand-ups, or more formal/confidential meetings. There’s an NCP car park at the rear of the block and there’s great access to public transport routes with bus stops within a few steps of the building, the train station; Bristol Temple Meads is approx. 10-15 walk. There’s also secure bike storage and excellent showers to freshen up after a bike ride, gym class or run. We’re close to lots of restaurants, coffee shops, gyms and shops as well as being just a short walk from the Castle Park and Harbourside areas. We are a friendly team, with regular social lunch or after-work activities as well as work-related events; town halls or conferences, both in person and online. We have a smart casual dress code.
Words from our recruitment team
Hello, I'm Paul - my team and I manage the Internal Recruitment function for the Cegedim businesses across the UK. I'm always happy to hear from you, whether you are applying for a specific vacancy, want to know about upcoming opportunities or just want to have a chat about working here. You can contact me at