Overview
Join to apply for the Reservations Coordinator role at Swinton Estate.
Full time 40 hours per week, 5 days over 7, 8 hours per day between 8am-6pm. Salary: £25,397 per annum, plus monthly TRONC and commissions.
Who We Are
Swinton Estate is situated in the Yorkshire Dales and is one of the largest privately owned estates in England. It includes Swinton Park, a luxury traditional castle hotel with 42 bedrooms, three holiday cottages and award winning Samuel’s Restaurant; a country club and spa with the Terrace Restaurant; Swinton Bivouac glamping site; and the Swinton cookery school.
As part of our C.A.S.T.L.E commitments, environment and sustainability are major strands. The Estate aims to be Net Zero by 2030, with involvement in resource reduction and staff engagement initiatives.
The Role
* Handle and convert bedroom reservation enquiries and book the most beneficial package for both the business and guests.
* Be fully conversant with the hotel’s cancellation policy, ensure correct terms are issued to clients, deposits are received, and billing is carried out in accordance with policy.
* Refer to the Revenue Manager before any enquiry is denied.
* Have strong knowledge of room categories, hotel facilities and estate products to promote opportunities to sell/upsell.
* Be aware of special rates for group and corporate users and ensure they are kept up-to-date and applied.
* Support the coordination of special event packages (e.g., Christmas and New Year) with full payments received in advance and bookings made.
* Handle and convert Cookery School, restaurant and spa reservations and book into the relevant booking system.
* Make proactive calls to hotel guests to ensure administration and payments are up to date and upsell opportunities are carried out.
* Provide weekly delegate lists and function sheets for Cookery School courses.
* Update third-party websites regularly.
* Liaise with the Cookery School Head Chef to ensure all details and amendments are communicated.
Candidates Should
* Previous experience in a similar hotel environment would be an advantage
* A cheerful and positive personality
* Outstanding attention to detail
* Good computer skills
* Excellent time management and organisational skills
* A responsible and detail-oriented approach to tasks
* Ability to work alone or as part of a team
* Ability to work under pressure and to deadlines
* Good spoken and written English
Package Description
* 30 days annual leave including bank holidays, increasing with service
* Summer party, Christmas Party, Long Service Awards
* NEST pension scheme
* Use of the Country Club & Spa
* 50% discount on food & beverage (including cookery school) and spa treatments/packages for self and up to three guests
* £75 room rate for yourself, friends & family
* 15% discount for food & beverage or spa for family and friends
* 15% off Swinton Estate voucher purchases
* Refer a friend scheme up to £500 for a full-time member of staff
* Hospitality Rewards access (discounts, cinema tickets, days out, and more)
* Complimentary meal when on duty
* Employee of the month awards
* Full uniform
* Learning and development opportunities to grow and progress within the business
* T’s & C’s apply
Seniority level
Entry level
Employment type
Full-time
Job function
* Management
Industries
* Hospitality
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