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Starting salary £30,632, increasing to £32,245 upon successful completion of 6 month probation
You will deliver a wide range of responsive maintenance activities to a diverse customer baseand deliver excellent customer service.
* Starting salary £30,632 rising to £32,245 on successful completion of 6 month probation period
* 39 hour week, working hours 8am-4:30pm Monday -Thursday & 8am-3:30pm on Friday
* Start at 26 days annual leave, increasing up to 30 days plus bank holidays
* Key must haves full clean driving licence, experience in the built environment
What you'll be doing
* You willundertake the correct diagnosis and method of responsive maintenance to achieve a first time fix and outstanding customer satisfaction
* You willcontribute to and use the criteria and scope for responsive repairs to maximise use of the available expenditure
* You will contribute to and use the relevant mobile working solution for job allocation, data transfer and collection
* You willadopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am 6.00pm) and an out of hours service at all other times
* You willprovide a high level of customer service at all times, behaving in a respectful, courteous and polite manner to internal and external customers when representing Great Places Housing Group
* You willfollow the Groups equal opportunities policies and practices and promote cultural diversity across all aspects of the teams work.
* You willundertake and contribute to a competence based framework through specific training and development initiatives
What you'll need
* NVQ level 2 is desirable however not essential, or equivalent recognised competency in Bricklaying/General Building
* At least three years in the built environment, across multi-trades
* Evidence of delivering first class customer service in responsive maintenance
* Ability to complete tasks in an accurate and timely manner when working under pressure
* Organisation and ability to time-manage work load
What we need from you
* A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
* A passion to advocate on behalf of people and communities
* A commitment to work in partnership with others for the benefit of Great Places
* A commitment to continuous learning and improvement
* Ability to work flexibly and when needed outside normal working hours to ensure service continuity
* An ability to work in uncertainty.
* To be professional and work with integrity, inclusivity and respect for diversity
What we give you in return for your hard work and commitment
* PensionDC Scheme (up to 10% contribution from both colleague and Great Places)
* WPAHealthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
* The Market Placehigh street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
* Annual LeaveStart at 26 days annual leave, increasing up to 30 days + Bank Holidays
* Lottery Monthly draw with 1st@ £250, 2nd@ £75 and 3rd@ £50
* Savings ClubYou can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.
For the purposes of our van fleet insurance you must have a minimum of 2 years driving experience with a full UK driving licence, be over the age of 21 and complete an on-line driver monitoring Assessment prior to starting your role. If you are under 21 but with 2 years driving experience with a full UK driving licence you would be required to complete an on-line driver monitoring assessment and additional in vehicle assessment prior to starting your role funded by Great Places.
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