Application Support Team Leader - Tech Firm - £55,000-£65,000 + Bonus
Range is provided by Hunter Bond. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Job title: Application Support Team Leader
We are looking to add an Application Support Team Leader to our team during a busy period.
Responsibilities
* Assuring and improving Support function efficiency
* Handling escalations and coordinating responses during incidents
* Building and maintaining strong relationships with customers
* Providing mentoring and guidance to Engineers
* Taking ownership of critical issues
* Driving continuous improvement
* Working hand in hand with other teams to provide Product related insights and relaying bugs
* Driving training and development
* Contributing technically to incidents
* Delivering and taking responsibility for service reviews
Core skills required
* Experience working in an Application Support Team Lead capacity
* SQL
Please apply ASAP for more information.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
* Technology, Information and Media and Software Development
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