Hotel Reservations Coordinator £28K + Commission Monday – Friday 9am – 5pm Daily Reporting To: Sales & Events Manager Overall Reporting To: Operations Manager Working Hours * The role operates on 5 days over 7 working patterns, general hours of work 9am-5pm. * Flexibility is required to support business needs, including occasional later evenings particularly around events, group bookings, and peak/seasonal periods. Job Overview: * The Reservations Coordinator is responsible for the day-to-day management of the hotel’s reservation’s function, ensuring all guest bookings are handled accurately, efficiently, and with a high level of care. Working closely with the reception team, this role supports smooth front-of-house operations while maximising room occupancy and revenue. * The position involves overseeing reservation processes, maintaining clear communication with other hotel departments, and delivering a consistently positive guest experience from initial enquiry through to arrival. This is a hands-on role, well suited to someone looking to step up from a senior reception or head receptionist position within a smaller hotel environment. Key Responsibilities 1. Reservations Management * Oversee the day-to-day operation of the reservations function, supporting and guiding the reception team to ensure smooth and efficient service. * Manage individual and group reser...