F&B Supervisor, Food and Beverage ABOUT US: Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste. Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more. THE ROLE: As F&B Supervisor your scope will be to support your Manager by leading your shift and overseeing in the day-to-day performance of the team. We have a variety of restaurants and bars on resort with very informal family dining right through to formal fine dining so there is a space to suit every individual and service style. Key things you will be responsible for: Proficiency in the tasks of Food and Beverage Assistant, including mise en place, cleanliness, setting tables, taking orders, service of food and drinks, billing and payments Leading daily briefings and handovers Organising the daily workload, delegate tasks and co-ordinate breaks Monitoring performance via checklists and SOPs Providing feedback, and undertake informal counselling to support improved performance Supporting the team with any shift challenges On job training of new employees Handling and resolving guest feedback Departmental requisitions Billing queries, adjustments and recoveries Cash ups and banking WHO WE ARE LOOKING FOR Experience of supervision and of working in similar quality Food and Beverage environment HND/NC/SVQ or equivalent qualification, or equivalent experience in hospitality or tourism related field To be thorough, with keen attention to detail Ability to quickly build excellent working relationships A flexible approach to work to meet operational demand Excellent communication skills Basic IT skills with knowledge of Office software and ability to use technology UK Driving Licence preferred due to the shift pattern and spread out nature of the resort TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED: We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for. People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on. People who are naturally friendly – who genuinely care about our guests and the service they receive. People who will always go beyond what our guests expect from us to make their stay a special and memorable one. People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can. People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted. WHAT'S IN IT FOR YOU? At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level. We offer a generous range of employee benefits and, given what we do and where we are, you’ll have plenty of opportunity to make the most of our own five-star facilities. Here’s what to expect: Refer-a-friend scheme Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays Enhanced holidays, rising with long service Free Leisure Club Membership, discounted PT sessions, friends and family discounts. Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline On-site discounts on Cameron House and Cameron Lodges accommodation, 30% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products Supplier and local business discounts – from car hire and airport parking to mobile phones, leisure activities and high street retailers Discounted Cameron Cinema tickets Free parking And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.