Overview
EiS is offering an exciting opportunity for motivated individuals to join their team as IT Apprentices. As a trusted technology partner to the public, private, and education sectors, EiS is driven by innovation and guided by values that put customers first. Apprentices will gain hands-on experience across areas such as cyber security, cloud services, managed IT, and GDPR compliance, while learning from industry experts who are passionate about sharing their knowledge.
EiS is committed to rewarding its people. Apprentices will enjoy a competitive salary of £24,500 per annum, flexible hybrid working arrangements, and 25 days of annual leave plus Bank Holidays—all designed to support a healthy work–life balance while building a future in technology.
In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.
Responsibilities
A Typical Day in the Job:
* Managing incoming tickets from end-users, covering service requests and incidents
* Installing and licensing software in response to user needs
* Ordering and reconciling hardware and peripherals, following up on discrepancies as needed
* Maintaining adequate stock and accurate inventory records for IT assets
* Managing asset records, including software licenses, warranties, contracts, and support agreements
* Producing regular and ad-hoc reports from asset and peripheral registers
* Supporting updates to client technologies and systems
* Administering Active Directory, Azure Active Directory, Intune, and cloud-based portals
* Managing user accounts, access, security groups, and permissions
* Assisting with additional IT duties as required in line with skillset
Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.
Qualifications
Desired Qualities, Skills and Knowledge
* Ability to work independently and collaboratively within a team.
* Excellent written and verbal communication skills.
* Customer service ethos and problem-solving ability.
* Proactive in identifying efficiencies and improvements.
* Grade 5 in GCSE English and Grade 4 in GCSE Maths.
Salary, Hours and Benefits
* £24,500 per annum
* Monday to Friday 9am-5pm.
* 25 days annual leave plus Bank Holidays.
* Employer pension contributions.
* Life assurance and wellbeing programmes.
* Retail and lifestyle discount schemes.
* Flexible hybrid working arrangements.
* Opportunities for professional development and career progression.
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
Your Training with Baltic Apprenticeships
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
Eligibility Criteria
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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