Job Description
BOMS Monitoring Engineer
?? Hybrid - 2 days/week in Telford | ?? Inside IR35 | ?? SC Clearance Required
We're looking for a skilled Monitoring Engineer to join our Business Outcomes & Monitoring Solutions (BOMS) team-a centre of excellence delivering monitoring capabilities and tooling that support business intelligence and service assurance across multiple clients.
In this role, you'll be responsible for the design, implementation, and support of robust monitoring solutions across diverse technologies and platforms. You'll enable real-time performance insights, service stability, and proactive incident management in dynamic environments.
Key Responsibilities
* Translate non-functional monitoring requirements into actionable configurations using tools such as Splunk, Dynatrace, and AppDynamics
* Deliver full-stack observability, including log analytics, synthetic monitoring, infrastructure metrics, and network performance monitoring (NPM)
* Provide live support for monitoring tools and contribute to incident response, including support for key business events (some out-of-hours availability may be required)
* Collaborate with solution architects and project teams to embed monitoring into designs and testing strategies
* Maintain and enhance dashboards, alerts, and visualisations to enable proactive service management
* Support continuous improvement and optimisation of monitoring tools and processes
Skills & Experience
* Strong background in IT infrastructure (Windows, Unix, Linux) and cloud platforms like AWS and Azure
* Hands-on experience with monitoring and observability tools, especially Splunk, ITSI, Dynatrace, AppDynamics, and synthetic monitoring
* Familiarity with enterprise systems including WebLogic, Apache, Oracle, and SQL
* Ability to diagnose and resolve complex technical issues, with strong documentation and communication skills
* Detail-oriented and collaborative, with a proactive approach to service excellence
Desirable Certifications
* Splunk Core Certified User / ITSI Certified Admin
* Dynatrace Associate Certification
* AppDynamics Associate Performance Analyst
* Familiarity with log analytics and synthetic monitoring best practices