Credit Controller
Maidstone, Kent, ME14 5FT
Permanent | 37.5 hours per week
Salary £28,000 per annum
About the Role
We are looking for an experienced Credit Controller to join our Business Finance team based in Maidstone. This is a key role responsible for managing debt recovery across the organisation, working with a variety of payors including PMI, self-pay and NHS.
You will play a vital part in reducing aged debt, ensuring timely payment, and maintaining excellent relationships with patients, insurers, NHS trusts and internal teams.
Key Responsibilities
1. Actively manage and reduce aged debt across all payor types (PMI, Self-Pay and NHS)
2. Recover outstanding debts and ensure payments are received within agreed timescales
3. Maintain accurate patient account records, including detailed notes of calls and correspondence
4. Submit EDI files to Healthcode and resolve failed claims through validation and mapping
5. Process refunds, credits and adjustments accurately and efficiently
6. Post and allocate payments for third-party financing arrangements
7. Produce and issue debtor letters within agreed timelines
8. Raise Out of Area invoices for NHS trusts and follow up for timely payment
9. Liaise with insurers, NHS trusts, patients and internal departments to resolve queries
10. Handle incoming telephone calls...