Salary: £26,000 - 26,000 per year Requirements: Previous experience in returns, logistics, or technical repair environments, ideally combined with customer service skills. Strong mechanical aptitude or experience with delicate/manual repair work (hobbies such as electronics, modelling, or similar are advantageous). Good computer literacy. Ability to work independently and make decisions confidently once trained. Responsibilities: Oversee the complete returns workflow, from inspecting items to confirming warranty validity and arranging replacements. Handle enquiries from customers about spare parts and organise the dispatch of required components. Investigate issues on returned products to determine underlying faults. Carry out hands-on repairs, including replacing and cleaning components. Prepare repaired or replaced items for shipment, including managing heavier units. Use your judgement to assess warranty claims and communicate final decisions to customers. Speak directly with customers to understand their problems and guide them through troubleshooting steps. Keep clients updated throughout the process, ensuring every case is brought to a full resolution. Technologies: Support More: We are a dedicated team seeking a reliable and hands-on Technical Support Technician to join us. This role is essential for ensuring our customers receive exceptional service through efficient returns handling, accurate diagnostics, and effective communication. Located in a warehouse environment, the position offers a dynamic workplace where no two days are the same. We are committed to creating an inclusive and supportive atmosphere, where all backgrounds and abilities are welcomed. last updated 4 week of 2026