Role Overview
As a Strategic Client Partnership Manager, you will lead and grow relationships with a portfolio of high-value Pharmaceutical and MedTech organisations.
Acting as a trusted strategic partner to senior stakeholders, you will drive revenue growth, deepen long-term partnerships, and align HSJ’s solutions to your clients’ commercial and strategic ambitions.
This is a senior, commercially accountable role requiring strong key account leadership, deep sector understanding, and the ability to identify and convert growth opportunities across a complex product portfolio.
Key Responsibilities
Strategic Account Leadership
* Own and grow a defined portfolio of high-value Pharma and MedTech clients, driving expansion of account spend and optimisation of product mix.
* Develop and execute comprehensive, forward-looking account plans for each key client.
* Position HSJ as a strategic partner of choice, becoming the primary contact and trusted advisor to senior decision-makers.
* Build a deep understanding of each client’s therapeutic focus areas, product pipelines, launch strategies, and organisational priorities.
Commercial Growth & Revenue Delivery
* Deliver sustained revenue growth through retention, expansion, and cross-portfolio opportunity development.
* Identify, shape, and close new commercial opportunities within existing accounts.
* Partner with internal product specialists and the in-house consultancy team to design tailored, high-value client solutions.
* Maintain a healthy and active pipeline (minimum 3× revenue target per account) aligned to business objectives.
* Achieve and exceed monthly, quarterly, and annual revenue targets with robust forecasting and KPI discipline.
Strategic Client Partnership & Insight
* Build and maintain senior-level networks within client organisations to strengthen influence and uncover emerging needs.
* Surface meaningful client insight to inform product innovation, service enhancement, and strategic development.
* Work closely with the Head of Sales, Business Unit Director, and Head of Consultancy to assess risk, improve forecasting accuracy, and shape growth strategy.
Cross-Functional Collaboration & Leadership
* Collaborate effectively with Innovation & Solution Directors, Marketing, Sales, Consultancy, and Leadership teams to maximise client value.
* Champion a culture of collaboration, accountability, and continuous improvement.
* Contribute to customer-centric product and engagement strategies that strengthen market position.
Performance & Governance
* Monitor and report on key metrics including revenue performance, pipeline health, client engagement, and account plan execution.
* Maintain accurate and timely CRM records, ensuring adherence to best-practice account management processes.
Success Measures
* Achievement of monthly, quarterly, and annual revenue targets.
* Pipeline consistently maintained at 3× revenue target per key account.
* Accurate forecasting and disciplined CRM management.
* High levels of client satisfaction and recognition as a trusted strategic advisor.
* Delivery of clear, future-focused account plans for each priority client.
* Strong internal stakeholder relationships enabling shared commercial success.
Skills & Competencies
Commercial & Strategic Acumen
* Strong goal orientation and accountability for results
* Strategic and critical thinking capability
* Structured planning and prioritisation
* Commercial problem solving
* Innovation mindset and creativity in solution development
Client Leadership
* Senior stakeholder engagement and influencing skills
* Relationship building and network development
* Empathy and active listening
* Strong verbal and written communication
* Resilience and adaptability in complex environments
Collaboration & Delivery
* Cross-functional partnership and alignment
* High attention to detail
* Ability to support and positively influence colleagues