Overview
Job Summary: BGA are looking for a talented individual to develop and provide excellent service to new and current customers. The Customer Service Advisor will be responsible for working with all areas of the business to maximise the distribution of the BGA brand, while also working to cover the Customer Services Manager when required. The successful candidate must possess a hands-on attitude regarding problem solving, a good multitasker and a willingness to learn at speed.
Key Responsibilities
* Assist with answering all incoming telephone calls in a professional and competent manner over busy periods
* Make outgoing calls to customers in regard to queries
* Respond to internal and external enquiries via email and phone in a timely manner
* Input UK and Export orders via email, over the phone and our electronic ordering system
* Manage and update customer accounts including new accounts in our internal and WMS system
* Managing the DHL dashboard daily
* Working closely with UK and Export Sales, Product Management and Marketing to maximize the distribution of the BGA brand
* Keeping the CRM, Smartsheet updated and working with reports on Power BI
* Build deep, trusted relationships with our key accounts
* Running monthly sales promotions with our key accounts
Training & Experience
Essential
* Experience using MS Excel
* Experience in Outlook and Word
* Experienced in customer service or a telephone based role
* Excellent phone manner
Desirable
* Experience within the automotive aftermarket sector
* CRM, Power BI and Smartsheet
* Account Management skills
* Customer retention skills
Knowledge & Personal Skills
Essential
* Fluent in English
* Highly motivated, confident and enthusiastic
* Team working, able to build strong relationships (internally and externally)
* Methodical and organised
The role is based in our Swindon office and will be required to work in the office Monday to Friday.
Working hours: 9am to 5.15pm
What We Offer You
* Competitive Salary: Were open to tailoring the job offer to fit your skills and experience.
* Environment: Work from our modern Swindon offices.
* Growth Opportunities: Be part of an ambitious, fast-growing company.
* Supportive Team: Join a close-knit group that values fresh ideas, innovation, and teamwork
* Workplace pension
* 28 days holiday (including bank holidays)
* On-site parking, Drinks & Fruit complimentary, Service gifts for 5,10,15 plus years
* Increased holiday for long service
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