Job Description
ROLE: Technical Engineer
HOURS: 40 hours, Monday - Friday
Type: Permanent Role
SALARY: Up to £37,500 dependent on skills and experience
BASE: Eurocell Head Office, South Normanton, Alfreton, DE55 2DT
Eurocell is a stock market listed Plc and the market leader for uPVC products within the building industry. We value our people highly and are successful, dynamic, and ambitious. We are seeking great team players to grow with us.
We are recruiting a Conservatory Roofs Technical Process Engineer to provide high-quality pre-sales and after-sales service for internal and external customers. Your responsibilities will include managing processes against KPIs, supporting departments like Manufacturing and Logistics, and ensuring timely customer resolutions.
WHAT OUR TECHNICAL ENGINEERS DO:
1. Provide help and technical advice to customers using roofing products.
2. Provide training and advice to the internal roof department and external customers.
3. Support in all aspects of new customer setup.
4. Investigate reported issues related to our product range.
5. Assist with new product introductions and ongoing product development.
6. Support customers using Manufacturing software, including on-site meetings.
7. Maintain high product knowledge, including learning about new products.
8. Support approval of technical roof designs to ensure compliance with guidelines.
9. Create or maintain technical documents such as installation and survey guides.
10. Assist Engineers with diary planning to meet KPI response times and visit frequencies.
11. Report on departmental or customer KPIs and other required reports.
12. Create and maintain Service Level Agreements for the CRS Technical Department.
WHAT WE NEED FROM OUR TECHNICAL ENGINEERS:
* Recognised professional qualification (Building Studies HND/ONC) desirable.
* Previous experience in a building product-related field.
* Knowledge of the conservatory/replacement roof sector and fabrication.
* Strong negotiation and communication skills.
* Good knowledge of AutoCAD.
* Full UK Drivers License for site visits.
WHAT WE OFFER OUR TECHNICAL ENGINEERS:
* Competitive salary up to £37,500 depending on skills and experience.
* 25 days holiday plus statutory holidays (~33 days total).
* Free Healthcare plan.
* Enhanced Maternity and Paternity benefits.
* Free Life Assurance (3x salary).
* Christmas shutdown.
* Option to join the Eurocell Share Save Scheme.
* Company Pension Plan.
* Employee discounts on Eurocell products and many retailers.
* Training opportunities including e-learning and on-the-job training.
* Care First Employee Assistance Programme.
* Colleague Referral Programme.
* Opportunities for career growth and progression.
We reserve the right to close this vacancy early. Interested candidates should submit their applications promptly. Agency applications outside our PSL will not be considered. For exceptional agency candidates or those offering specialized expertise, please review our Agency PSL application process. We do not accept unsolicited calls or emails from agencies. Please refer to our Agency Statement on our careers page.
#J-18808-Ljbffr