Company: Eden Hall Spa
Position: Full time
Reception Manager (40 hours pw) – covering early and twilight shifts and
regular weekend cover
About the Role
We are seeking a professional,
organised, and customer-focused Reception Manager to lead our front
desk operations. The ideal candidate will oversee the reception team, ensure
smooth daily workflow, and deliver exceptional customer service to all visitors
and clients.
Key Responsibilities
* Managing and supervise the reception/front desk
team.
* Greeting and assisting visitors in a friendly and
professional manner.
* Handling escalated inquiries and resolve customer
issues.
* Overseeing all associated tasks assigned to the
reception team, and phone/email communication.
* Maintaining a clean, organised, and efficient
reception area.
* Training new reception staff, conduct refresher
training and performance evaluations.
* Ensuring adherence to company policies, service
standards and health & safety requirements.
* Preparing daily or weekly operational reports.
* Covering regular Duty Management shifts.
* Attending mandatory training as required by the
business.
Requirements
* Have 2–3 years of reception or front-desk
experience.
* Have previous supervisory or management experience
essential.
* Be an effective communicator and have interpersonal
skills.
* Have excellent organisational and multitasking
abilities.
* Be proficient in MS Office and front-office
systems.
* Have a professional appearance and positive
attitude.
Why Join Us
* Competitive Rate of Pay
* Complimentary use of the leisure and spa facilities
* Staff canteen which provides a variety of lunch
options daily
* Discount on overnight stays and spa days
* 30% discount on food and drink
* Employer workplace pension contribution
* Excellent Induction and training programme
* Perkbox Online benefits and discounts
* Refer-a-Friend scheme
* Free Parking
* Opportunities for professional development and
career advancement
People say you can’t choose
your family, well we choose you to be part of ours!