* 3 month temp role offering an immediate start
* Weekly pay & competitve hourly rate
About Our Client
Our client is a well-established not for profit organisation, recognised for their impactful work across various communities. As a medium-sized entity, they place great emphasis on delivering exceptional services to their customers, fostering a culture of inclusivity and collaboration.
They are looking for an experienced Customer Service Administrator to join them full-time, 5 days a week.
Job Description
As a Temporary Customer Service Administrator you will:
* Manage customer enquiries via telephone and email
* Deliver excellent customer service, resolving issues promptly
* Raise customer works on CRM system
* Support and help and resolve incoming enquiries from contractors
* Provide appropriate advice to customers with enquiries
* Raise purchase orders for customers and ensure invoices are processed onto customer accounts for the finance team to manage
* Ad-hoc duties as and when required
The Successful Applicant
To be successful in this role:
* Previous experience in a customer service or administrative role
* Experience managing enquiries and resolving issues
* Attention to detail, especially in verifying and processing documentation
* Good problem-solving skills to resolve queries or issues effectively
* Excellent organisational skills, including the ability to manage multiple tasks and deadlines effectively
* A proactive, professional, and customer-focused approach when interacting with internal and external
customers
* Proficient in CRM systems and Microsoft packages
What's on Offer
In return, our client can offer:
* Weekly pay & immediate start
* An opportunity to working for a large & well-established not-for-profit business
* Mon - Fri working patterns
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