Concierge Consultant
Job Introduction
A bit about the role
As a Concierge Consultant you will:
1. Act as the first point of contact for customers
2. Work on the shopfloor, supporting the Deputy Head Concierge
3. Deliver an extraordinary experience for all customers
4. Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond
5. Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team
6. Share expert knowledge and passion of other areas within Selfridges to customers and colleagues
7. Make, tell and share stories
A bit about you
8. Engage clearly, Confidently and professionally with all customer, team members and managers.
9. Become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community
10. Be customer centric and excellent in delivering world class service
11. Have the ability to be flexible when it comes to meeting customer demands – ensuring that each customer is given a bespoke shopping experience
12. Go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate
13. Understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly
14. Provide feedback from customers to the wider team to ensure increased service levels
Selfridges