EXPLORE MARRIOTT
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.
Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so.
JOB SUMMARY
To supervise the Park Room, managing the day-to-day operation. You should support the departments associates, maintaining a highly motivated team, driving standards and maximising revenue. To assist management with additional leadership and administrative tasks where required, such as coaching, hiring and training.
SPECIFIC TASKS
The following are specific responsibilities and contributions critical to the successful performance of the position:
Supervising Park Room Operations:
1. Serve as a departmental role model, working alongside employees to perform technical and functional job duties where required.
2. To ensure that the outlet is prepared and ready for service.
3. To greet all guests and co-workers in a hospitable manner, using appropriate and professional language and in the case of the guest, using the guests’ name as often as possible.
4. To take orders, serve drinks and serve food as required, ensuring that guests expectations are exceeded.
5. Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
6. Anticipate guests' service needs by asking questions to better understand their requirements and watching/listening to guest preferences. Always act on these whenever possible.
7. To be empowered to deal with guests’ issues and problems, utilising the LEARN model, and seeking advice when unsure what to do.
8. To ensure compliance with quality assurance standards, company standards and external regulations including department checklists, food and drink presentation and the brand standard audit. Hold team members accountable and employ coaching tactics if they do not.
9. Assign and ensure work tasks are completed on time, take responsibility for tasks and assignments, and made sure deadlines are met. Make decisions and provide input on possible improvements.
10. To ensure that the guest's bill is recorded accurately and presented properly and efficiently. Ensure that payment is received from all guests and payment is posted through Micros. Appropriate cash handling procedures must be used.
11. To be responsible for the safe keeping of all assigned keys and micros cards and ensure that relevant areas and stocks are secure at the end of shift.
12. To ensure we are aware of any guest’s allergies or dietary requirements and notify the culinary team accordingly. Ensure that cross contamination does not occur.
13. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
14. Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (., supplies, equipment, and inventory) and that the department is staffed appropriately.
15. To control Par level stock, inter-departmental transfers and take monthly inventory counts.
16. Encourage and motivate employees to perform their best.
17. Assist management in establishing and communicating goals and performance expectations.
18. Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
19. Coach and develop employees. Create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans. Be responsible for your own self development.
20. Collaborate with management to formally recognize hourly employees' performance contributions.
21. Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.
22. To facilitate good flow of communication within the department, leading the department shift briefing and handover.
Rewards and lifestyle benefits:
23. A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
24. Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels
25. Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
26. Service charge received
27. 20% off across food and beverage outlets in Marriott properties worldwide
28. 28 days holidays (inclusive of 8 Bank Holidays)
29. Recognition programmes and associate awards to appreciate outstanding talent
30. Wellbeing and community engagement activities on and off property
31. Bike Scheme and Travel Ticket Loan available for all associates
32. Workplace Pension Scheme
33. Meals on duty, uniform provided and laundered free of charge
34. World class training and development programmes tailored to enhancing your skills and help you grow
35. Work alongside talented, award winning and experienced hospitality professionals
What we’re looking for:
36. A warm demeanour and service-oriented personality
37. A team-player attitude
38. Positive outlook and dependability
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.