Customer Service Advisor
Reference Number: JR248281
Location: Brighton
Working Pattern: Part Time, 21 hours per week (including weekends)
Contract Type: Permanent
Number of roles: 1
Salary: £13,759 per annum
We are looking for a Customer Service Advisor to join our team.
As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing Promotion, Service provision, Compliance, andany other duties as required by the Management team
This is an excellent opportunity for Customer Service Assistant or Customer Service Support, who is looking to expand their skills and build their career with an industry leader.
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/ysumdvx6.
What you’ll bring to the role
* Provide cheerful reception service to all students and visitors
* Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
* Embrace the ‘more than just a room’ philosophy of Kaplan Living
* Have a passion for customer care and a sensitivity to students needs
* Have experience in a customer facing environment
* Have experience of working in an effective Health Safety culture in line with legislation
* Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems
* Ability to offer flexibility in working hours
* Maintain confidentiality of anything discussed, overheard or dealt with whilst carrying out the role
Essential skills/ experience
* Have experience in customer service, hospitality or student service provision, ideally accommodation
* Be able to engage in team work
* To be able to work on own initiative
* Ability to prioritise workload and meet deadlines
What we do
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Livingis a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
* 28 days annual leave*
* Big discounts on Kaplan courses for you and your family
* 24/7 confidential helpline providing counselling and other support services
* Company pension contributions
* Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
* Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
Please apply with CV and cover letter no later than 11pm on Thursday 10th July 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Additional Application Information
Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.
Application Support
If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.
Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
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