It is a fantastic opportunity for an experienced Income Officer to join a fabulous reputable housing organisation team in Surrey.
For this job role, the successful Income Officer will provide a coordinated, flexible and effective income collection service that maximises rents and service charges owed to them by the tenants.
Temporary Contract: 2 Months
Monday to Friday: Full-Time
Hybrid and flexible working with visits around Surrey
Hourly Rate: £22 - £25 (PAYE)
Main responsibilities:
* Manage a patch in Surrey
* Reduce accounts in arrears to meet monthly targets
* Produce arrear reports and letters
* Advise residents, serve notices and conduct home visits
* Prepare support plans and achieve meaningful progression
* Identify individual needs and make referrals to the suitable provision
* Manage and recover debt from former tenant arrears
* Update records from all resident interactions, recovery actions and correspondence
* Liaise with team members across the housing services as well as external stakeholders, including DWP, Housing Benefits departments, courts, and advice agencies.
* Prepare court documents relevant to rent posession cases and attend court hearings as needed
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Required Skills & Experience:
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