Benifex Southampton, England, United Kingdom
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Benifex Southampton, England, United Kingdom
Join to apply for the Customer Success Manager (SMB) role at Benifex
This range is provided by Benifex. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Who are Benifex?
We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.
Why should you apply?
* Impact: CSM's play a critical role in growing the SMB business, ensuring we retain and grow our customer base
* Autonomy: Take ownership of your portfolio and decide on the best way to bring value to your SMB customers
* Earning potential: On top of your base salary earn commission in this role based on upsell
* Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
* Work for a profitable, fast-growing market leader in the online reward and benefits space
Great Benefits
£40,000-45,000 plus commission (
Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.
Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more
️ 25 days holiday plus your local bank holidays
Your birthday off
️ Two half day wellbeing days
???? Healthcare cash plan to cover the costs of day-to-day healthcare
Employee Assistance Plan 24/7 365 support
Income Protection (75%) and life assurance (4x salary)
Referral bonuses
Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
️ Work from Anywhere policy for 90 days
️ Buy and Sell scheme for holidays
£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!
Role Overview
We have an exciting opportunity to join our SMB Customer Success team. You will own a portfolio of SME customers, helping those customers to get the most out of our wide range of products and services. This includes the breadth of our benefits technology, wallet, Reward & recognition, discounts & cashback as well as our broking services. This role is critical to our continued growth and success of the Gateway/SMB business.
You will be responsible for working with customers post-sales to advise on the best solution for them, overseeing the design of the benefits scheme as well as controlling key events for each customer. There will also be the opportunity to upsell our other products & services as well as proactively manage the renewal processes.
Responsibilities
* Be the point of contact for all employer queries
* Managing, retaining, and growing customers with NPS being a key metric
* Contributing to profitable revenue growth.
* Having a central overview for all customers up to date at all times
* Keep up to date with industry knowledge and suggest improvements to our processes.
* Working with key internal stakeholders including the implementation team, data team and Corporate Benefits for Broking if applicable.
What are we looking for?
* Proven experience in selling/managing/supporting employee benefits tech/software
* Proven experience working in an account management, customer success or consultant role
* A proven track record of identifying and managing upsell opportunities
* Evidence of recognising and ensuring delivery of customer service excellence
* Excellent customer relationship building and stakeholder management skills with ability to build a network of contacts, both internally and externally
* Ability to work cross functionally across diverse teams, facilitating collaborative working to ensure delivery for customers.
* Effective communication skills
Bonus Points For
* Knowledge of pensions, flexible and marketplace benefits
Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.
Our interview process
Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.
Initial informal call with the Talent team
Online tests in numeracy and logical reasoning
Interview with the hiring manager and a member of the team
Final interview with the Director
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.
We are a proud member of the Disability Confident employer scheme.
If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Software Development
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