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Owned by JCB Excavators, JCB Insurance is an independent General Insurance Broker focussed, as you might expect, on clients in the Construction Industry.
Based near JCB World Headquarters in Rocester, Staffordshire, JCB Insurance is a team of friendly insurance experts who work hard to provide their clients with insurance solutions tailored to their businesses at the right price. All backed up by exceptional customer service
About the role:
To lead, coach, and develop a team of Direct Sales Coordinators, ensuring the delivery of new business targets, excellent customer service, and full compliance with FCA regulations. You will be responsible for workflow management, performance monitoring, and supporting the team’s professional development.
What does this role involve day to day?
1. Lead and motivate a team of Direct Sales staff to achieve individual and team sales targets.
2. Oversee daily operations, ensuring timely handling of inbound enquiries, digital leads, and referrals SPACE
3. Monitor performance metrics and provide regular feedback through 1:1s and team meetings.
4. Support recruitment, onboarding, and training of new team members.
5. Handle escalated queries and complex cases, ensuring swift resolution and customer satisfaction.
6. Collaborate with underwriting partners and internal stakeholders to optimise conversion rates.
7. Ensure all activities are compliant with FCA regulations and internal procedures.
8. Contribute to strategic planning and continuous improvement initiatives.
This will be suited to you if…
· You have experience in Commercial Insurance, preferably with a Broker. Cert CII would be preferred although not essential.
· You have leadership experience in a sales or customer service setting.
· You possess excellent interpersonal and coaching skills with a passion for developing others.
· You have a passion for customer service and the ability to work both independently and as part of a Team.
· You have a keen eye for accuracy and detail, even when under pressure.
· You are skilled in MS Office applications (Word, Excel)
What happens next?
Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial team’s interview followed by an in-person interview. We’ll keep in touch throughout the process but if you have any questions, please get in touch at
What’s in it for you?
To say thank you for your hard work we will work with you to support your career development. We will also provide a competitive salary, flexible working hours, company pension scheme, medical insurance and dental care scheme, free parking and access to the company’s healthy living centre. In addition to Bank Holidays there is 25 days annual holiday (plus 1 for every 5 years of service up to 30 days)
We value diversity and welcome applications from candidates from all backgrounds.
We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@, and a member of the team will be in touch.
Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.