Job Title
Customer Service & Ticketing Administrator (Maternity Cover - 12 Month FTC)
Reports to
Membership & Ticketing Lead
Contract
Fixed-term, full time (12-month contract)
Hours
Minimum of 40 hours per week, including evenings, weekends and bank holidays
Salary
£27,500 - £29,000
Location
The Cooper Associates County Ground, Taunton
Closing date
07 May 2026
Anticipated start date
Week commencing 25 May 2026 (candidates must be available to start immediately)
Responsibilities
* Deliver an outstanding customer experience as the first point of contact for all enquiries via phone, email, and in person.
* Support the efficient day‑to‑day operation of ticketing, membership, and hospitality administration within a professional cricket environment.
* Develop proficiency in internal systems such as Secutix, ResDiary, and CaterSoft to process transactions and support reporting.
* Provide front‑of‑house reception services, maintaining a professional environment and assisting with administrative tasks across departments.
* Support matchday and event operations, including ticket sales at gates, customer assistance, and access management.
* Handle complaints empathetically, resolve queries promptly, and support the delivery of high‑quality customer service throughout all activities.
Qualifications and Experience
* Previous experience in a customer service, reception or administrative role.
* Excellent communication skills (verbal and written).
* Strong organisational skills and attention to detail.
* Ability to handle multiple tasks in a fast‑paced environment.
* Confidence using IT systems and learning new platforms.
* Professional, friendly and approachable manner.
* Customer‑focused with a positive, can‑do attitude.
* Reliable and flexible, particularly around matchdays and events.
* Team player with the ability to work independently.
* Calm under pressure and solution‑oriented.
* Eligibility to work in the UK.
Benefits
You will be joining a team who values everyone's contribution, receive a competitive salary and be provided with opportunities for growth and development.
#J-18808-Ljbffr