Are you a hands-on leader with a passion for technical excellence and team development? We're looking for a
Field Service Manager
to join our growing team and take ownership of both service delivery and the development of our talented field engineers in the North of England.
This is a
dual-role
position: 50% delivering high-quality service to customers, and 50% leading, coaching, and managing the field service team. If you thrive in a fast-paced environment and enjoy mentoring others while staying close to the tools, this could be your next big move.
What You'll Be Doing
* Lead and manage a team of field service engineers, ensuring high standards of workmanship, service delivery, and customer satisfaction
* Deliver on-site services including installation, maintenance, refurbishment, and repair of water treatment systems (U/F, N/F, RO, chemical dosing, ion exchange, demineralisation, electrical diagnostics, PLC programming)
* Coach and train engineers, transferring technical knowledge and developing skills in line with our competence matrix
* Support field operations, solving technical issues and ensuring commitments to customers are met
* Drive team performance, including planning, rota management, job sheet inspections, and site safety audits
* Collaborate with sales, supporting business development and technical queries
* Champion health, safety, quality, and environmental standards across all field activities
Requirements
*What We're Looking For*
* Proven experience in field service engineering, ideally within water treatment or similar technical environments
* Strong leadership and people management skills
* Excellent problem-solving abilities and a customer-first mindset
* Ability to coach, mentor, and develop technical teams
* Comfortable working on the tools and managing team operations
* Knowledge of RAMS, ISO standards, and safety audits is a plus
Benefits
*Why Join Us?*
* Be part of a supportive senior team with shared ownership of safety, quality, and performance
* Enjoy a varied role that blends technical delivery with leadership
* Opportunities to grow, influence, and shape the future of our field service operations
* Competitive package including company vehicle, tools, and ongoing development