This is initially a 6-month contracting Financial Services Fraud Investigator opportunity with the likely option to extend further. It is a fully remote role including training.
What You'll Be Doing as a Fraud Investigator
* Supporting customers of the Bank who are victims of active or suspected fraud related to card payments or faster payments.
* Making outbound calls and handling referred calls to investigate alerts triggered by transaction monitoring or internal alerts.
* Building cases by analyzing transaction data, customer activity, and statements, and taking appropriate actions such as blocking transfers or closing accounts.
Skills and Experience Required
* Previous experience in fraud or financial services.
* Excellent telephony skills.
Training and Shift Details
Initial training is Monday to Friday, 9 am to 5:30 pm for the first 6 weeks, after which shifts will be condensed.
Post-training, shifts are between Monday and Sunday, 9 am to 10 pm, in a 12-week rotation. You will work 4 days with 3 days off per week, including 1 weekend in 3, and occasional late shifts until 10 pm. Flexibility for shift swaps and holidays is available.
If interested, please click "apply online" and upload your updated CV.
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